FAQ's

Frequently Asked Questions

Delivery fee is quoted according to the location of the customer. We do provide nationwide delivery around south Africa. Special arrangements may be made for within the SADC.

If the item is in stock it will be delivered within 5 working days. Customized items may take up 20 working days and special-order imports may take up to 5-6 weeks working days. Should there be any delays we will inform the clients within a reasonable amount of time as per presented circumstance.

When your order has been dispatched our sales team will send you tracking information to ensure you can track the order at all times.

If you are not happy with a purchase for any reason, you can return it to us for a full refund.  We ask that you advise us within two days of receiving your delivery.

We will however not bare the return cost. All items return should be in the same condition that they were received in, which means any defect, used items will not accepted back for any refund.

Any customer customized items or pre order items cannot be accepted for returns.

Credit card – Visa and MasterCard only
Electronic funds transfer (EFT)
Direct deposit at any FNB ATM:
First National Bank
Designerhub Group
Business Cheque Account
Acc No: 62803628413
Branch: Arcardia Pretoria
Branch Code: 250 655

Reference: Clients Name

Do not pay to any individuals directly all payments are to be made to the above account.

No, we do not have a physical location. Please note that we don’t keep stock on hand all items are manufactured on order. A deposit is required prior to commencement of production & the balance is to be settle before delivery .

It will depend on the items required, as well as the availability of material required to make the items. The restrictions exist to ensure that we never compromise on quality and in the process tarnish our product image.

Monday-Friday:  9:30am – 5pm 

Saturdays 10am – 2pm

T&C's

Terms And Conditions

We value our products and they are made with greatest craftmanship & devotion. All our products come with a 12month of warranty on defects in workmanship, materials& construction from the date of purchase based on reasonable use. We also guarantee that the material is free of degradation resulting from other than ordinary residential wear of 6months from date of purchase based on reasonable use . in an event a defect is found we will either repair or replace the defective item, at discretion. 

Guarantee does not cover :

  • Defects that result from negligence, misuse, or accidents by the customer.
  • Any condition resulting from incorrect or inadequate maintenance
  • Wear & tear of wheels and caps
  • Damage caused by normal and natural wear and tear
  • Exposure of product to undesired heat,moisture,liquids & cleaning products.
  • Damage caused by sharp , hot ,or damp objects
  • Discolorations caused by (sun) light
  • Spots and rings caused by unremoved water, moisture and condensation.
  • Poor 

In the event of a guarantee claim, the guarantee applies only to the product or product part which is subject to complaint, and not to the entire delivery. A detailed description of the problem and an overview photo as well as a detailed photos are required for evaluation (overview photo taken from 2-3 m. distance, detailed photo taken from 0,7 m. distance). Complaints should be addressed to the sales team and will only be considered after the presentation of the original purchase agreement. Please always contact your dealer first.

It is highly recommended to maintain your furniture on a regular basis. As a user it is important to keep your furniture in good condition. For this reason we advise you to read the maintenance instructions in this guide carefully.

A weight restriction of 120 kg per seating space applies to all of our sitting furniture. Our chairs, especially the cantilever chairs, are not suitable to “plop down on” (short, extreme overload). For extra tall or heavy people, we recommend to customise the furniture in width and/or height, as overloading your furniture will cause premature wear and damage.

Leather upholstery not only stands for longevity, but also for beauty and elegance. Especially with leather, paying attention to quality will pay off, for this will translate into soft, supple and breathable leather. High quality leather is coloured in a very special way, so that the colour adheres to each and every single fibre and leaves all natural characteristics visible. Please bear in mind that leather is a natural product and does not come from a roll. The animals lived under different circumstances, and therefore no two hides are identical. This means that slight deviations on the same product, between individual pieces, between a new product and products you already own, or between product and showed samples, can and may appear. This causes variations in structure and colour, as well as individual natural characteristics, that are inherent to leather material. These material specific characteristics in no way affect quality or durability – they make each furniture piece unique and determine the charm of the leather type. The following minor faults may appear in leather, and are proof that the leather is absolutely genuine: manure stains and insect bites, scars, (neck) wrinkles ,differences in structure and differences in colour. Your furniture upholstery may also show crease or fold formation (over time, this also can and may appear). Fold formation is caused by the natural stretch of the upholstery. This stretch is necessary to prevent too much pressure on the stitches, and thus unnecessary wearing. All these examples are natural leather characteristics and are no valid reason for complaints.

We will however not bare the return cost. All items return should be in the same condition that they were received in, which means any defect, used items will not accepted back for any refund.

Any customer customized items or pre order items cannot be accepted for returns.

Please make sure that product delivery can take place without any problems. Building related obstacles like entrances, doors, widths of hallways and staircases, elevators, etc., may not impede damage-free delivery. It must be made possible to comply with applicable legal rules concerning maximum weight limits and safety. The guarantee does not cover 5 years of new condition. We are not liable for possible damage as a result of transporting or installing the furniture yourself, nor for damage caused by incorrect operation and/or self-adjustments or adaptations to the furniture.